Answers to your lead retrieval questions

LeadPod Pro leads can be viewed and uploaded to our password protected online portal in real time.  LeadKey® leads are stored within the device until they are uploaded to the portal by an Expo Logic staff member. For more information on these two devices visit the Expo Logic's Lead Retrieval page.

Expo Logic creates a personal Leads Portal, where each exhibitor's leads are stored. Your login information is provided in your email confirmation of your order, as well as when you receive your Lead Retrieval device on-site. Please visit the Leads Portal after your show has ended and enter the username and password provided in your email confirmation to view your leads. All exhibitors can export their leads directly from their personal Leads Portal into an Excel spreadsheet.

All leads are stored and accessible for 90 days after the close of the event.

Our lead retrieval system will capture any information provided upon registration or from the event's show management. This typically includes first/last name, company, street address, phone, title, email address, and registration type. However, these items can differ per event.

Delivery is for exhibitors who are unable to leave their booth during set-up to pick up their lead retrieval from the Expo Logic desk. An Expo Logic staff member will deliver your device to you at your exhibiting booth. Please note that these devices must be returned to the Expo Logic staff desk post-show and will not be picked up by one of our staff members.

They are words or phrases you can create to attach to the lead you have scanned.For example, instead of simply "Salesperson 1" or "Product A", you can create qualifiers that read "Jennifer's leads" or "Currently uses Company A." You can also create as many of your own custom qualifiers as you need for the specific event.

A custom qualifier can be no more than 25 characters including spaces. Contact our customer service team at to order custom qualifiers.

All lead retrieval rentals are for exhibitors to use throughout the entire event and will only need to be returned at the close of the show. If an exhibitor happens to forget to bring back the device and mistakenly takes it home with them, then they can call our customer support team at (484) 751-5100. They will make a note of your name and company and provide an address where the device must be shipped to avoid additional charges.

Yes, please call our customer service team at (484) 751-5100 for more information.

The LeadKey® is very small. The dimensions are 2.5" x 1.5" x 0.5".
LeadPod Pro is an app that can be used on any mobile device.

The LeadKey® can scan 1D barcodes.
The LeadPod Pro can scan 1D, 2D, Aztec, PDF417 and QR barcodes.

Custom Surveys are used with our mobile lead retrieval app, LeadPod™ Pro to help you qualify your leads immediately. Custom surveys are created online through the Survey Builder using different question types: single-select, multi-select, text, and numeric. For example, you can indicate whether a lead is cold or hot on a scale of 1-10 using a numeric question.

Custom Surveys answers can be viewed directly on your device within the lead information or by exporting your leads to an Excel/CSV file via your online leads portal.

You can view the entire instructions here.